Perso je ne connaissais pas , j'avais un ban de 2 semaine pour avoir afk une game et j'ai écris un ticket .
After seeing your pleasant behavior and understanding. I have a suggestion given below, Hope you will take it positively.
Though we have some exceptions, but my friend, if you use this exception now, you will not be able to use it later. I suggest you to save this lifegiving one time exception for future and complete 5 games in customs and ban will get removed automatically.